Terms of service
Terms of Service
Welcome to Matant Al Benna (“we”, “us”, “our”). By accessing or using our website matantmarket.com, purchasing products from us, or communicating with our team, you agree to the following Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using our website or purchasing any product, you confirm that you have read, understood, and agreed to these Terms of Service.
If you do not agree, please stop using our services immediately.
2. Eligibility
To use our services or make purchases, you must:
Be at least 18 years old
Provide accurate and complete information
Have legal authority to enter into a contract
3. Products & Services
We offer a range of materials, tools, and industrial supplies sourced directly from trusted manufacturers.
We strive to ensure that all product information is accurate; however, specifications, availability, and prices may change without prior notice.
4. Orders & Payments
4.1 Placing an Order
When you place an order, you agree that:
All information you provide is true
You are responsible for reviewing product details before purchasing
Your order may be subject to availability
4.2 Payments
We accept payments via approved methods such as:
Bank transfers
Cash payments
Payment links (if provided)
All payments must be completed before shipping unless otherwise agreed in writing.
5. Pricing & Currency
Prices are displayed in USD or IQD, depending on your selection.
Prices may change due to market conditions or supplier updates.
Special pricing for bulk orders or MOQs may be offered on request.
6. Shipping & Delivery
We provide fast and reliable shipping through trusted logistics companies.
Shipping terms:
Shipping time varies by destination and product type
Shipping fees and procedures will be communicated before finalizing the order
Customers must provide accurate delivery information
Delays caused by customs, carriers, or external factors are outside our control
7. Returns & Refunds
We accept returns or refunds under the following conditions:
Wrong product delivered
Manufacturing defect (subject to inspection)
Product damaged during shipping (with proof)
Returns must be requested within 7 days of receiving the product.
Custom-made or special order items may not be eligible for return.
A full Refund Policy can be provided if needed.
8. Customer Responsibilities
By using our services, you agree to:
Provide accurate contact, billing, and delivery information
Review all product details before purchasing
Follow proper handling and safety instructions for the products
Comply with local laws and customs regulations
9. Limitation of Liability
We are not responsible for:
Delays caused by customs, shipping companies, or force majeure
Damages resulting from misuse, incorrect handling, or unauthorized installation
Losses due to incorrect customer information
Our maximum liability for any claim is limited to the value of the product purchased.
10. Intellectual Property
All content on matantmarket.com, including logos, designs, text, and images, is the property of Matant Al Benna and may not be copied, reproduced, or used without written permission.
11. Privacy
Your privacy is important to us.
By using our services, you agree to the terms of our Privacy Policy.
12. Changes to the Terms
We may update these Terms of Service as needed.
The latest version will always be available on our website with the updated date.
13. Governing Law
These Terms are governed by the laws of Iraq, unless otherwise specified.
Any disputes will be resolved through negotiation or, if necessary, the appropriate courts in Iraq.
14. Contact Us
For questions about these Terms, please contact us:
📧 Email: info@matantmarket.com
📱 Mobile: +964 790 169 4966
☎ Office Phone: +964 771 109 3687
📍 Address: Imam Al-Karada Municipality, Al-Saadoun Street, Baghdad, Iraq
🌐 Website: matantmarket.com